How to open a shared mailbox in Outlook on the web

A shared mailbox makes it easy for a group of people to monitor and send email from a group, like info@CorePowerYoga.com. When a person in the group replies to a message sent to the shared mailbox, the reply appears to come from the shared address, not from the individual person. You can also use the shared mailbox as a shared team calendar.

This access works via delegation into the account. If you get a permission denied message you will need to submit a ticket for request to that mailbox.

1. Sign in to your account in Outlook on the web - https://outlook.office.com/mail/

2. Right click on the Folders label in the left panel and choose Add shared folder or mailbox -

3. Type in the address for the mailbox and hit enter -

4. You will now see this mailbox show up under your folders icon -

If you would like to open the mailbox in another tab please click on your initials in the top right corner and choose Open another mailbox -

Thanks,

IT Support

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