How to open a shared mailbox in Outlook on the web

A shared mailbox makes it easy for a group of people to monitor and send email from a group, like info@CorePowerYoga.com. When a person in the group replies to a message sent to the shared mailbox, the reply appears to come from the shared address, not from the individual person. You can also use the shared mailbox as a shared team calendar.

This access works via delegation into the account. If you get a permission denied message you will need to submit a ticket for request to that mailbox.

1. Sign in to your account in Outlook on the web - https://outlook.office.com/mail/

2. Right click on the Folders label in the left panel and choose Add shared folder or mailbox - (You may not have a "Folders" label, in this case you can hover over your named email address and use the 3 dots menu OR right click your named email address and choose Add shared folder or mailbox)

3. Type in the address for the mailbox you are trying to add and hit enter - (Please note that the SSCIT mailbox in the screenshot below is used just as an example and should not be used at this step)

4. You will now see this mailbox show up under your folders icon -

If you would like to open the mailbox in another tab please click on your initials in the top right corner and choose Open another mailbox -

Thanks,

IT Support

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