Resetting your Zenoti password

If you forget your Zenoti password and cannot log on, you have a couple different options.

Reset yourself
Ask your studio leadership for assistance <-- most people will have to do this

Reset yourself
1. Go to the CPY Zenoti website at: https://corepoweryoga.zenoti.com and click Forgot password
2. Enter your email address that you use to log on and click Send reset instructions.
  
  NOTE: This option will not work if you have multiple Zenoti accounts that use the same email address.
  In that case, go to your studio leadership.
3. Please allow up to 15 minutes to receive the email notification. If you do not see it, please check your spam folder.
Ask your studio leadership for assistance
1. Studio leaders should go to your home studio and click Employee > Employees.
2. Search for the employee record.
3. Look at the Active column.
  1. Verify that the employee is active in Dayforce.
  2. If they are active in Dayforce and not in Zenoti, Teams message SK or attend Zenoti office hours.
4. Click the first name.
5. On the employee profile, click Update Password.
  This will allow you to manually reset the password.
6. Share the username and the updated password with the employee.
  They can change the password once they've logged in.

Notes:

Clicking Reset Password simply emails the employee which will not work if they have multiple Zenoti accounts that use the same email address.
If any of this is confusing, please attend Zenoti Office Hours. Days/times/Zoom links are on the Digital Dashboard.
If you get an error message while updating, please Teams message SK (Sarah Kittredge). She will fix the error, usually immediately.

Last updated: 2025-Feb-12